Privacy Policy

Effective Date: September 29, 2026 · Last Updated: September 29, 2026

1. Information We Collect

We may collect personal information that you voluntarily provide to us, as well as certain information automatically collected when you use our website.

Information You Provide

Depending on how you interact with us, we may collect:

• Full name
• Phone number
• Email address
• Mailing or project address
• Property address
• Information about your flooring project
• Type of property, such as residential or commercial
• Approximate project size or square footage
• Preferred project timeframe
• Photos or videos you voluntarily provide
• Information included in messages, emails, quote requests, or other communications
• Any other information you voluntarily provide to us

If you submit information through a lead form on Facebook, Instagram, or another advertising platform, the information you provide may be transmitted to us by that platform.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or advertising source
• General website usage information
• Information collected through cookies and similar technologies

We use this information primarily to operate, maintain, secure, and improve our website and marketing.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and quote requests
• Contact you regarding your flooring project
• Schedule estimates, consultations, or appointments
• Provide products and services
• Prepare estimates and proposals
• Communicate with customers
• Process and manage projects
• Send service-related communications
• Answer questions and provide customer support
• Improve our products, services, website, and customer experience
• Understand how visitors use our website
• Measure advertising and marketing performance
• Follow up with potential customers
• Prevent fraud, abuse, or unauthorized activity
• Protect the security of our website and business
• Comply with applicable laws and legal obligations

If you provide your phone number or email address when requesting information, you may receive communications related to your inquiry or requested services.

3. Text Messages and Phone Communications

If you voluntarily provide your telephone number, Trusted Epoxy Flooring may use it to communicate with you regarding your inquiry, estimate, appointment, project, or services.

Depending on your selections and applicable law, we may communicate with you through telephone calls or text messages.

Message frequency may vary.

Message and data rates may apply.

You may opt out of marketing text messages at any time by following the opt-out instructions provided in the message, such as replying STOP where applicable.

You may also contact us directly to request that we stop sending marketing communications.

Opting out of marketing communications does not necessarily prevent us from sending non-marketing communications that are reasonably necessary to provide services you have requested, such as appointment confirmations or project-related communications.

4. Email Communications

If you provide your email address, we may use it to:

• Respond to your inquiries
• Send estimates or proposals
• Communicate about scheduled services
• Provide customer support
• Send information related to services you have requested
• Send promotional communications where permitted by law

You may unsubscribe from promotional emails by using the unsubscribe mechanism included in those communications or by contacting us.

5. Cookies and Similar Technologies

Our website and third-party services we use may use cookies, pixels, tags, web beacons, and similar technologies.

These technologies may be used to:

• Remember preferences
• Understand website traffic
• Analyze website usage
• Measure advertising effectiveness
• Improve website functionality
• Provide relevant advertising
• Determine how visitors arrived at our website

Third-party advertising and analytics providers may use cookies or similar technologies on our behalf.

You may be able to control cookies through your browser settings. Disabling cookies may affect certain website functionality.

6. Advertising and Marketing

Trusted Epoxy Flooring may advertise through third-party platforms such as Meta (including Facebook and Instagram), Google, and other advertising services.

Our advertising partners may collect information about interactions with our advertisements and website, subject to their own privacy policies and applicable laws.

For example, if you submit a lead form through Facebook or Instagram, the information you provide may be shared with Trusted Epoxy Flooring so that we can respond to your request.

We may use advertising and analytics technologies to understand which advertisements generate inquiries and to improve our marketing efforts.

We do not sell your personal information simply because you submit a quote request or lead form.

7. How We Share Information

We may share personal information with third parties when reasonably necessary to operate our business or provide requested services.

These parties may include:

• Service providers
• Website hosting providers
• Customer relationship management platforms
• Lead management platforms
• Advertising platforms
• Analytics providers
• Communication providers
• Scheduling services
• Payment processors
• Contractors or subcontractors involved in providing requested services
• Professional advisors
• Government authorities or law enforcement when legally required

We may also disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Protect our rights or property
• Prevent fraud or abuse
• Protect the safety of our customers, employees, contractors, or others
• Enforce our agreements

We do not sell or rent personal information to third parties for their independent marketing purposes.

8. Service Providers

We may use third-party companies to help us operate our business and website.

These providers may process personal information on our behalf for purposes such as:

• Website hosting
• Advertising
• Analytics
• Customer relationship management
• Lead management
• Email communication
• Text messaging
• Scheduling
• Payment processing
• Website security

These service providers are permitted to use personal information only as reasonably necessary to provide their services or as otherwise permitted by law.

9. Information from Third-Party Platforms

If you interact with Trusted Epoxy Flooring through a third-party platform, such as Facebook, Instagram, Google, or another service, that platform may collect information about you according to its own privacy policy.

For example, when you submit a lead form through an advertising platform, the platform may collect and process information according to its own terms and privacy policy before transmitting the information to us.

Trusted Epoxy Flooring's use of information received from those platforms is governed by this Privacy Policy.

10. Project Photos and Property Information

If you voluntarily provide photos, videos, project information, or property information to us, we may use that information for purposes reasonably related to providing our services.

We will not publicly use identifiable photographs of your property, project, or completed work for promotional purposes without appropriate permission when such permission is required.

If you have questions about the use of a photograph or other material you provided, you may contact us.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide requested services
• Maintain business and transaction records
• Communicate with customers
• Resolve disputes
• Protect our business
• Comply with legal, tax, accounting, and regulatory obligations

The length of time information is retained may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, storage system, or method of data transmission can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

13. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your personal information is used
• Opt out of certain marketing communications
• Withdraw consent where applicable
• Exercise other rights provided by applicable privacy laws

Some rights may be subject to legal limitations or exceptions.

To submit a privacy-related request, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

14. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

15. Third-Party Websites

Our website or communications may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

16. Business Transfers

If Trusted Epoxy Flooring is involved in a merger, acquisition, sale of assets, restructuring, financing, or other business transaction, personal information may be transferred as part of that transaction.

Any such transfer will be handled in accordance with applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

Your continued use of our website after changes are posted means that the updated Privacy Policy will apply to your use of the website and our services, to the extent permitted by applicable law.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us:

19. Additional Information for Massachusetts Residents

Trusted Epoxy Flooring operates in Massachusetts and is committed to handling personal information in accordance with applicable Massachusetts privacy and consumer-protection laws.

If you are a Massachusetts resident and have a privacy-related question or request, you may contact us using the information above.

Nothing in this Privacy Policy limits any privacy rights that cannot lawfully be waived under applicable Massachusetts law.

20. Governing Law

This Privacy Policy is intended to be interpreted consistently with applicable federal and state laws governing privacy and the protection of personal information.

Any provisions that are determined to be unenforceable will be interpreted or modified to the extent necessary to comply with applicable law, without affecting the remaining provisions.

Trusted Epoxy Flooring · Privacy Policy — Last Updated September 29, 2026